Second NatureHair Salon

Second Nature policies

Refunds and Service Adjustments

Last updated 2026

  1. No. 01 Service adjustments

    If your result differs from what was agreed at consultation, contact us within [7] days. We'll reassess and, where the result doesn't match the plan, adjust it at no charge.

  2. No. 02 Refunds

    Refunds for services are at the salon's discretion, generally when an adjustment isn't possible or wanted, and go back to the original payment method.

  3. No. 03 What's not covered

    Changes caused by at-home aftercare, undisclosed chemical history, or a new style requested after the service.

  4. No. 04 Retail

    [Owner to confirm:] Unopened products within [14] days with a receipt.