Second NatureHair Salon

Second Nature policies

Booking Terms

Last updated 2026

  1. No. 01 Deposits

    Some services require a deposit at booking; the amount is shown next to the service. Deposits are applied to your final bill.

  2. No. 02 Rescheduling and cancelling

    [Proposed, owner to confirm and match GlossGenius and Booksy settings:] With 48 hours' notice or more, there's no charge and your deposit moves to the new time. With less than 48 hours' notice, the deposit may be kept or [50%] of the booked service charged.

  3. No. 03 No-shows

    [Proposed:] A missed appointment without notice may forfeit the deposit or be charged [100%] of the booked service, and future bookings may require prepayment.

  4. No. 04 Late arrivals

    [Proposed:] We hold your appointment for 15 minutes. After that we may shorten the service or rebook it, treated as a late cancellation.

  5. No. 05 If we cancel

    You get a full deposit refund or priority rebooking, your choice.

  6. No. 06 Exceptions

    We waive fees in good faith for emergencies, illness and bereavement, and apply that consistently.